Privacy Policy

Last Updated: April 1, 2026

ACUBA LLC ("we," "our," or "us") is committed to protecting the privacy of our business clients. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.acubahq.com or use our services.

Important Notice: Business-to-Business Service Our Services are intended solely for commercial use by business entities ("Clients"). We do not market to, nor is our Service intended for, individual consumers for personal, family, or household use.

1. Information We Collect

We only collect information that is necessary to provide our services to you.

  • Account Information: We collect business contact information you provide, such as your name, business email address, and phone number when you register for an account or contact support.
  • Marketing and Inquiry Data: We collect names, business email addresses, and company names that you voluntarily provide via forms on our website (e.g., newsletter signups, whitepapers, or demo requests) to receive communications from us.
  • Client Data: We collect the specific data, content, and inputs that you and your authorized users enter into the tool ("Client Data"). This includes addresses, geographic information, records, or files you submit to the Service.
  • Payment Information: We do not store or process your banking or credit card numbers on our servers. All payment processing is handled strictly by our third-party payment processor. We only retain tokens or references necessary to confirm payment status.
  • Usage Data: We may collect non-personal information about how you access and use the service (e.g., browser type, time of visit) solely for the purpose of maintaining and improving the software.

2. How We Use Your Information

We use the information we collect strictly for the following purposes:

  • To Provide Tool Functionality: We process Client Data solely to execute the functions of the software as requested by you.
  • To Generate Recommendations & AI Insights: We may process Client Data (such as addresses or project details) to generate geocoordinates, provide location-based recommendations, and utilize AI-driven features to enhance your workflow.
  • To Facilitate Collaboration: To notify your authorized users (staff) of updates, modifications, or changes to the Client Data within the tool.
  • To Maintain our Service: To ensure the stability and availability of the services you have requested.
  • To Improve our Services: To understand usage patterns to deliver better software.
  • To Manage Your Account: To manage your registration as a commercial user of the Service.
  • To Communicate with You: To contact you via email or SMS regarding platform activity, billing, system updates, security alerts, or support.
  • To Process Payments: To facilitate transaction processing.
  • To Send Marketing Communications: We use the contact information you provide on our website acubahq.com (such as email addresses) to send you newsletters, promotional materials, and information about our services. You may opt out of receiving these communications at any time.

We do not use your Client Data (the inputs, records, and files you upload into the platform for processing) for marketing, advertising, or profiling purposes. Our direct marketing is limited strictly to the contact information you provide for that specific purpose.

3. Data Storage, Location, and Retention

  • Data Location: All data provided to us is hosted and processed on servers located in Virginia, United States. By using our Service, you acknowledge and consent to the transfer and processing of your data in the United States.
  • Data Retention: We retain your data only as long as your account remains active.
  • Account Deletion and Backups: Upon the deletion of your account, your live data is removed from our active systems. However, encrypted backups of our systems may exist in cold storage for up to 60 days following deletion. These backups are automated, not guaranteed to exist for any specific timeframe, and are accessed only in the event of a catastrophic system failure. After this period, data in backups will be permanently overwritten.

4. Data Sharing and Disclosure

We do not sell, trade, rent, or share your information with third parties for marketing purposes. We only disclose your information in the following limited circumstances:

  • Service Providers: We share data with trusted third-party service providers strictly to help us operate our business. These categories of providers include:
  • Hosting and Infrastructure: (e.g., Cloud hosting providers in Virginia).
  • Payment Processors: (To facilitate billing).
  • Geolocation and AI Providers: (To convert addresses to coordinates and provide intelligent recommendations).
  • Strict Confidentiality Obligations: All third-party service providers are bound by strict data processing and confidentiality agreements. They are authorized to use your data only as necessary to provide these specific services to us. They are contractually prohibited from selling your data or using it to train their own independent models or for any other purposes.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Jurisdictional Exclusions (GDPR & CCPA)

  • United States Only: This Service is operated from the United States and is intended for users located within the United States. We do not knowingly market to or solicit business from individuals or entities located in the European Economic Area (EEA), the United Kingdom, or Switzerland. Consequently, we do not recognize the applicability of the General Data Protection Regulation (GDPR) to our operations. If you are located in these regions, please do not use our Service.
  • California Consumer Privacy Act (CCPA): As our services are provided strictly to other businesses (B2B) and not to consumers for personal, family, or household purposes, and/or because we do not meet the statutory thresholds for revenue or data volume defined by the CCPA, we do not recognize the applicability of the CCPA to our data processing activities.

6. Data Security

We value your trust in providing us your Information and we use commercially reasonable administrative, technical, and physical security measures to protect it (including hosting data in secure facilities in Virginia). However, remember that no method of transmission over the internet or method of electronic storage is 100% secure.

7. Cookies

We use essential cookies solely to provide the functionality of the website (e.g., keeping you logged in). We do not use tracking cookies for third-party advertising.

In addition, we use Google Analytics on our public marketing website (www.acubahq.com) to better understand how visitors interact with our site. This service uses cookies to collect aggregated, non-personal information, such as your browser type, the pages you visit, and the time spent on the site. We use this information strictly to analyze website traffic, improve our marketing efforts, and enhance the user experience on our public site.

We do not use tracking cookies for third-party advertising. The analytics data collected on our marketing site is not linked to the specific Client Data you upload into our software platform. If you prefer not to have your data reported by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@acubahq.com.

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